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Configuring Automations
Automations
12
What's changed in Automations
When and how to use the triggers for Automations
Setting up automation rules to run on Ticket Creation
Setting up automation rules to run on 'Time Triggers'
Setting up automation rules to run on Ticket Updates
View all 12
Canned Responses and Placeholders
5
Creating common reply templates with Canned Responses
Exporting & Importing Canned Responses
Understanding dynamic content and placeholders
Why some placeholders are unavailable in the Placeholders popup
Deeper insights into Canned Responses usage
Automatic Ticket Assignment
5
Understanding automatic ticket assignment
Ticket assignments with Freshdesk Omnirouteā¢
Setting up Round-robin ticket assignment
Setting up Load-balanced ticket assignment
Setting up Skill-based ticket assignment
Suggest Solutions
1
Using Suggested Solutions
Custom agent status
3
How to set up custom agent status - Freshdesk Omnichannel
Understanding agent availability with Agent Activity reports
Custom agent status - Freshdesk Support Desk