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Configuring Automations
Automations
10
Overview of Automation Rules
Setting up automation rules to run on Ticket Creation
Setting up automation rules to run on Time Triggers
Setting up automation rules to run on Ticket Updates
Using Webhooks in automation rules that run on ticket updates
View all 10
Automatic Ticket Assignment
5
Understanding automatic ticket assignment
Ticket assignments with Freshdesk Omnirouteā¢
Setting up Round-robin ticket assignment
Setting up Load-balanced ticket assignment
Setting up Skill-based ticket assignment
Auto-Suggest Solutions
1
Using Suggested Solutions
Custom agent status
3
How to set up custom agent status - Freshdesk Omnichannel
Understanding agent availability with Agent Activity reports
Custom agent status - Freshdesk