When you're in the business of providing exceptional customer service, you want to make sure that your user experience is as personal as it can get. So, you're revamping your portal so that it looks like your website, getting a Vanity URL, removing your ticket ID from your subject line along with personalizing your ticket replies by making the agents' names available in the "From" field. 

Quick guide to setting up personalized email replies

  • Please navigate to your helpdesk as Admin -> Channels > Email > Advanced Settings. 
  • Toggle ON the Use Agent names for Personalized Email Replies. And you're done!