What are webhooks?
A Webhook is a “callback” to an application or web service that is triggered when a specific event occurs. That means you can setup a webhook to look for a specific update, change or action to occur in your helpdesk and it will automatically push the information you specify to the place you want.
How I can prevent a webhook from being dropped?
Increase your helpdesk's rate limits. Email us at email@example.com for more details. You may be charged for any increase in rate limits provided to your helpdesk depending on your plan.
What webhooks will contribute to meeting my rate limit?
Any webhook you may have setup within your helpdesk - be it from Dispatch'r or Observer - or even external webhooks from Zapier and TimeCamp will contribute to your meeting these rate limits.
I received an email saying "Please recheck the webhook settings in your account". Why?
When you configured webhooks for your Dispatch'r or Observer rules, you may have entered an incorrect URL. Please confirm that you have entered the right URL for those webhooks and setup those rules correctly.
If you are still facing errors, please contact us at firstname.lastname@example.org