If you have been added as an Occasional Agent in your account, and if your account does not have sufficient day passes to log in, you will encounter this error.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/50009297562/original/mkdFEgNk-DWkn-_1XGWIh0ReJ5wGmhSpHw.png?1693234132)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/50009297562/original/mkdFEgNk-DWkn-_1XGWIh0ReJ5wGmhSpHw.png?1693234132)
You can get in touch with your Account Administrators, and they can assist you in purchasing day passes for logging in. A new day pass can be added to your account from within Admin > Account > Day passes. You can also view the day pass Usage History on the same page.