The error message "Portal is not available at your location" typically occurs when you try to access a Freshdesk page, but the page is restricted or not accessible from your current location. There are several possible reasons for this error:

  • Geographical Restrictions: Some Freshdesk pages or features may have geographical restrictions, and they may not be available in certain regions or countries due to legal or compliance reasons.
  • IP Restrictions: Your IP address might be from a location that is blocked or restricted from accessing specific Freshdesk pages or services.
  • Limited Access Permissions: Your user account or role might not have the necessary permissions to access the particular page you are trying to view.
  • Page Unavailability: The page you are trying to access could be temporarily unavailable due to maintenance or other technical issues.
  • Network or Firewall Restrictions: Your network or firewall settings could be preventing access to certain Freshdesk pages.

To resolve the issue:

  • Check Permissions: Ensure that your user account has the appropriate permissions to access the page in question. If needed, contact your Freshdesk account administrator to verify and adjust your permissions.
  • Verify Page Availability: Confirm if the page you are trying to access is indeed available and not undergoing maintenance or restricted for specific locations.
  • Check Network Settings: If you are accessing Freshdesk from a workplace or public network, check if any network or firewall settings are blocking access to the page.
  • Use a VPN: If the page is restricted in your current location, you can try using a virtual private network (VPN) to access Freshdesk from a different location.
  • Contact Freshdesk Support: It will be shown if your account has the IP whitelisting feature enabled or if your IP has been blocked. If the issue persists, reach out to Freshdesk support with your Public IP address for assistance. They can investigate the specific error and provide further guidance to resolve the problem.

In case of the latter, please contact Freshdesk support with your Public IP address and we would assist you further regarding this instance.