Even after providing the correct authorization, if you encounter the banner stating, “Please reauthorize your Email settings. Learn more about it here or finish the setup in Email settings” please refer to our solution article on reauthorization of custom mailbox to troubleshoot the issue.

'Please reauthorize your Email settings. Learn more about it here or finish the setup in Email settings' banner in Freshdesk.


Also, try accessing your Freshdesk account in incognito mode after clearing caches and cookies
 to eliminate browser-related issues.