Can you ensure the following:


  • Your Freshdesk account is set to accept calls via Browser/app (from the Call Button next to the Agent Avatar).
  • The option to allow incoming calls on the app is turned on (under the App Settings). 
  • If you are receiving calls from the browser but not on the app, then please ensure the Freshdesk app is running in the background and not closed.   


 Please write to support@freshdesk.com if you are facing issues in finding the options listed above.