How do I ensure that the SLA timer does not run for a particular status? : Freshworks Partner

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How do I ensure that the SLA timer does not run for a particular status? Print

Modified on: Fri, 25 Jun, 2021 at 7:02 PM

To turn off the SLA on one particular status, please navigate to Admin -> Workflows ->Ticket Fields -> and click on Status.

On the dialog box that contains the properties, you will find an option to turn ON/OFF the SLA timers for each status. Kindly turn off for the ones you do not want the timer to run.

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How do I ensure that the SLA timer does not run for a particular status? Print

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