Currently, it is not possible to edit the priority field as it is present by default and is part of our structure.
Furthermore, the priorities are tied to the SLA policies and are hard coded into the Freshdesk system.
Modified on: Wed, 12 Jul, 2017 at 6:08 PM
Currently, it is not possible to edit the priority field as it is present by default and is part of our structure.
Furthermore, the priorities are tied to the SLA policies and are hard coded into the Freshdesk system.
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