Why isn't my newly-added custom field displayed on the new ticket form on the customer portal? : Freshworks Partner

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Why isn't my newly-added custom field displayed on the new ticket form on the customer portal? Print

Modified on: Fri, 25 Jun, 2021 at 7:34 PM

This may be because the field isn't set to be displayed to the customer.

To fix this, please navigate to Admin > Workflows > Ticket Fields and click on the field that is not visible on the form. On the dialogue box that opens up, select the option 'Display to Customer' and also 'Customer can edit'.

This will ensure that the fields are visible on the ticket form from the customer’s side as well.

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How can we help you today?

Why isn't my newly-added custom field displayed on the new ticket form on the customer portal? Print

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