To make a ticket field mandatory, please navigate to Admin > Workflows > Ticket fields and click on the field that you would like to make mandatory. You'll see a check box that says 'Required when submitting the form'. You could choose this box to make the field mandatory for the customer as well as agents.
How do I make a particular ticket field mandatory? Print
Modified on: Fri, 25 Jun, 2021 at 7:21 PM
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