To hide a ticket field from the customer alone, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field].
On the dialogue box that opens and gives you the properties, uncheck the option that says 'Display to Customer.'
How can I hide a particular field from the customer and make it visible only to agents? Print
Modified on: Fri, 25 Jun, 2021 at 7:27 PM
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