Why can't I sign up again with an email address after I've deleted the contact associated with that address? : Freshworks Partner

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Why can't I sign up again with an email address after I've deleted the contact associated with that address? Print

Modified on: Tue, 18 Jul, 2017 at 12:57 AM

In Freshdesk, we never permanently purge the contacts. If you delete a contact, it is still visible under the Deleted contacts list on the Customers tab.

Please navigate to the Customers' tab -> click on Contacts -> and go to the Showing dropdown: choose Deleted and restore the contact to continue using it.

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How can we help you today?

Why can't I sign up again with an email address after I've deleted the contact associated with that address? Print

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