Yes, this would be possible if the latter group has automatic assignment enabled for it.
Please navigate to Admin > Team > Groups > click on edit next to the group you are moving the tickets to and Enable "Automatic Ticket Assignment."
If I move tickets from one group to another, will they automatically be assigned to the agents in the new group? Print
Modified on: Fri, 25 Jun, 2021 at 7:43 PM
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