How do we access the last private note added to a ticket, using a webhook? : Freshworks Partner

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Modified on: Wed, 24 May, 2023 at 2:47 PM

You can make use of placeholders while triggering a webhook for viewing the latest note added to a ticket.

Placeholder for the last public note is {{ticket.latest_public_comment}}

Placeholder for the last private note is {{ticket.latest_private_comment}}

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