How can I re-assign a ticket to the last responding agent automatically? : Freshworks Partner

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How can I re-assign a ticket to the last responding agent automatically? Print

Modified on: Fri, 25 Jun, 2021 at 8:33 PM

You can re-assign the ticket among agents, based on who sent the latest reply. This can be done with the help of an automation rule under Admin > Workflows > Automations > Ticket updates > New rule.

When an action is performed by..

Agent

Involved any of these events:

Reply is sent

Action:

Assign to Agent > Event Performing Agent

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How can I re-assign a ticket to the last responding agent automatically? Print

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