Can I turn OFF the new ticket email notification for requester based on the ticket's properties? : Freshworks Partner

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Can I turn OFF the new ticket email notification for requester based on the ticket's properties? Print

Modified on: Wed, 8 Mar, 2023 at 5:45 PM

Yes, you can set up an automation rule to achieve this. For example, if you do not want the new ticket created notification to go out to customers reaching out to your support through 'Chat':

Go to Admin > Workflows >Automations
Click on the New Rule button.
Name the rule
Under "On tickets with these properties" select "In Tickets," "If source is Chat"
Under "Perform these actions" select "Skip new ticket email notifications"

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Can I turn OFF the new ticket email notification for requester based on the ticket's properties? Print

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