On what type of tickets would the automation that runs on time triggers act? : Freshworks Partner

How can we help you today?

On what type of tickets would the automation that runs on time triggers act? Print

Modified on: Fri, 25 Jun, 2021 at 8:20 PM

The automation rules (under Admin > Workflows > Automations > Time triggers) will work on all tickets except those tickets marked as Resolved or Closed that have no updates made in the past 30 days.

For all tickets in statuses other than Resolved or Closed, these rules will get triggered if the conditions are met.

Did you find it helpful? Yes No

How can we help you today?

On what type of tickets would the automation that runs on time triggers act? Print

Related Articles