The surveys would not be sent to you if the requestor of the ticket is the same as an Agent email address.
Hence, please try sending the survey to a ticket where your agent address isn't the requestor (preferably from your personal address).
I have configured the Customer satisfaction surveys right, but when I run a quick test, I do not get the survey. Print
Modified on: Tue, 19 May, 2020 at 11:52 AM
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