Is it possible to know (from Freshdesk) whether a ticket is attached to a Salesforce contact or account? : Freshworks Partner

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Is it possible to know (from Freshdesk) whether a ticket is attached to a Salesforce contact or account? Print

Modified on: Fri, 21 Jul, 2017 at 7:13 PM

Yes, the details pertaining to the Salesforce contact information are displayed under the requester info section in a ticket.

Please navigate to the Tickets tab -> click on the ticket to go to the details page where the requestor information would be displayed at the right of the ticket description.

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How can we help you today?

Is it possible to know (from Freshdesk) whether a ticket is attached to a Salesforce contact or account? Print

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