The Freshdesk-Salesforce integration helps in providing more information for the teams working on any one of these tools. For a team using Salesforce, it would be useful to add ticket information from Freshdesk to the customer's profile in Salesforce CRM.
This could be done with the help of the Ticket sync feature, part of the Freshdesk-Salesforce integration. This feature is available on-demand, from the Estate Plan of Freshdesk.
Kindly write to support@freshdesk.com to have this feature added to the Salesforce Integration app installed on your account.