Quick guide to set up Parent Child Ticketing:

  • Login to your Freshdesk portal as an Administrator
  • Go to Admin > Support Operations > Advanced Ticketing
  • Enable the toggle for Parent-Child Ticketing

Parent Child Ticketing will now be enabled in your account.

A parent ticket can be created in two ways:

1. A parent ticket can be created from an existing ticket by adding a child ticket.

2. A new ticket can be created and made as the parent ticket.