Email support cannot be deactivated in Freshdesk and a default support email address is mandatory for all accounts. However, you would be able to use a Ticket Creation rule (Admin > Workflows > Automation > Ticket Creation > New Rule), to automatically "Delete the ticket" or "Mark as Spam" when the "Source is Email".
How to deactivate e-mail support and use only portal in Freshdesk? Print
Modified on: Tue, 22 Jun, 2021 at 9:18 PM
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