The view for both the Admin and Agents would be different. When Activities is toggled 'ON', Admins would be able to view the automation along with the name of the rule and a hyperlink redirecting to it. However, Agents and Supervisors can only view the name of the automation rule which was executed.
Can the Admin and Agents view the same system activities in automations? Print
Modified on: Tue, 25 Jul, 2017 at 10:47 PM
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