Third party tools such as Salesforce.com or Zoho CRM can be integrated into Freshdesk, using which contact information from those CRM tools could be brought into Freshdesk. This contact information would be made visible as part of the Requester Info section as well.
Can details apart from the contact details in Freshdesk be retrieved for a particular requester? Print
Modified on: Tue, 25 Jul, 2017 at 10:25 PM
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