An agent is able to view all the related tickets but not view it separately? Why ? : Freshworks Partner

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An agent is able to view all the related tickets but not view it separately? Why ? Print

Modified on: Thu, 20 Apr, 2023 at 2:42 PM

That agent would be having restricted or group access and hence the related tickets are out of the agent's scope.

To can give the agent access to view tickets,

Go to Admin > Teams > Agents > Edit Agent
Scroll down to Scope and edit the scope of the agent.

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