There might be cases where a third person, a delivery partner, or the point of contact from a customer wants to be looped in on any conversation for tickets raised by other members from their end. To meet this requirement, you can create a new automation rule under Admin > Workflows > Automations > Ticket creation > New rule
Sample rule:
Conditions:
In Companies > Company name > is ABC
Actions:
Add CC > requester@domain.com
Once you add the rules, here's how you can reorder them
https://www.youtube.com/watch?v=Gt2VWBeuBU8&list=PLsYJ3BsyR4qGFujlW0iDtOBOf4IPVsAqt&index=14