This can be achieved by reordering the rules to place this rule at the top of the list. For each ticket the automation rule that runs on ticket creation will execute the first matching rule and stop. Click on the Reorder button and rearrange the rules to have the most important rule at the top of the list.
I have multiple automation rules set up but want a specific rule to be executed on priority. How do I achieve this? Print
Modified on: Fri, 28 Jun, 2019 at 1:22 PM
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