If there are multiple agents replying to a ticket, you could be notified regarding that within the ticket as well. There would be a "Pen" icon on the top-left side within a ticket. If the symbol displays a number, it would mean that those many agents are currently replying to the ticket and you could click on the icon to view the agents' names.
How do we check if an agent is answering/replying to your ticket ? Print
Modified on: Tue, 25 Jul, 2017 at 7:39 PM
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