How to automatically send custom email notification for different products? : Freshworks Partner

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How do I set up different notification emails whenever a ticket is created from different product portals? Print

Modified on: Fri, 25 Jun, 2021 at 8:32 PM

You can set up an automation rule to send out customised email notifications based on the Product under Admin > Workflows > Automations > Ticket creation > New rule:

Conditions:

In tickets > if Product > Is any of > Product2

Actions:

Send Email to requester

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How can we help you today?

How do I set up different notification emails whenever a ticket is created from different product portals? Print

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