I want to filter out tickets that have a particular e-mail address in CC? : Freshworks Partner

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I want to filter out tickets that have a particular e-mail address in CC? Print

Modified on: Fri, 25 Jun, 2021 at 9:01 PM

Set up an automation rule under Admin > Workflows > Automations > Ticket creation tab > New rule to add a specific tag when a particular email address is in cc of the ticket.

Conditions:

In Ticket > If Ticket CC > is > sara@acmecorp.com

Actions:

Add tag > CC_tag

Go to the Tickets list page, filter out tickets with tag 'CC_tag', to display all tickets with that particular email address in CC.

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How can we help you today?

I want to filter out tickets that have a particular e-mail address in CC? Print

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