How to mark email with a specific subject or description as SPAM? : Freshworks Partner

How can we help you today?

How to set-up an automation rule to move e-mail containing a specific body or subject coming from a particular e-mail address to spam? Print

Modified on: Fri, 25 Jun, 2021 at 9:04 PM

To mark tickets coming in with a specific subject as Spam, set up an automation rule under Admin > Workflows > Automations > Ticket creation > New rule.

Conditions:

Match ALL of the below:

In tickets > If Subject or Description > contains > specific subject

In tickets > If Requester Email > is > sara@acmecorp.com

Actions:

Mark as Spam

Did you find it helpful? Yes No

How can we help you today?

How to set-up an automation rule to move e-mail containing a specific body or subject coming from a particular e-mail address to spam? Print

Related Articles