You can execute a Scenario and update either a single ticket or multiple tickets.
- Automating a Scenario for a single ticket:
Go to the Ticket Details page > Click on the More button > Execute Scenarios > Choose the Scenario you wish to execute
- Executing a Scenario in bulk:
Go to Tickets tab > Select all the tickets you want to apply the scenario on > Click the 'Scenarios' button > Choose the Scenario you wish to execute on the selected tickets
Alternatively, you can also use the keyboard shortcut 's' on the ticket list page or the details page instead of clicking on the Scenarios button.