How do I restrict scenarios to specific agents? : Freshworks Partner

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How do I restrict scenarios to specific agents? Print

Modified on: Tue, 30 Jul, 2019 at 1:32 PM

You can set scope/visibility for the scenarios when you create one:

Myself - Visible only to the agent creating the scenario
Agents in Group - All the agents in the group can use/execute this scenario
All Agents - All agents in the helpdesk can use/execute this scenario

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