No, currently this is not possible. However, you can make use of the 'Trigger Webhook' option in an automation rule under Admin > Workflows > Automations > Ticket updates to Add a Note/Reply to the Ticket with an Attachment. Refer to this doc for corresponding APIs.
If I choose 'Send Email to...' or 'Add Note' using Scenarios, is there an option to add attachment(s)? Print
Modified on: Fri, 25 Jun, 2021 at 9:08 PM
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