You can configure an automation rule under Admin > Workflows > Automations > Ticket creation /Ticket updates > New rule to Add a Note/Reply to a ticket by triggering a webhook. Modify the webhook, to add an attachment in the note/reply so that this would be sent to the customer automatically. Please find detailed information on adding an attachment to a note or reply from this documentation.
Is there any way that I can send an attachment to the requester automatically? Print
Modified on: Fri, 25 Jun, 2021 at 9:08 PM
Did you find it helpful? Yes NoSend feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.