The agent's email address could be configured as one the support email addresses of your Freshdesk Account. Hence, the tickets are going to the agent's email address. It is highly recommended that the support email address and the agent's email address should be different to avoid mail looping issues.
The agents are also receiving the tickets in their mailbox apart from the helpdesk. What could be the reason? Print
Modified on: Tue, 18 Jul, 2017 at 7:32 PM
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