If you are looking to export tickets with a common subject line, there are a few steps you can take to make this process easier. While there is no direct way to do this, a workaround involves adding a tag to all related tickets. Here's how you can do it:
1. Create a new automation rule: To add a tag to all related tickets, you can create a new automation rule under Admin > Workflows > Automations > Time triggers > New Rule. In this rule, you can set conditions based on the subject line of the ticket and add a tag to all tickets that meet those conditions.
2. Filter tickets using the tag: Once you have added the tag to all related tickets, you can filter tickets using that tag from the tickets list. To do this, go to the tickets list and click on the filter icon. From there, select the tag you added in the previous step and click on apply. For detailed information, check this article on how to export tickets from the list view.
3. Export tickets: Now that you have filtered tickets using the tag, you can export them from the tickets list. To do this, click on the export icon and select the format you want to export the tickets in. You can choose from CSV, XLS, or XML formats.
If you have a pro plan, you can also schedule a Ticket Properties Export of tickets with that tag under Report > Schedule Export. This will allow you to export tickets automatically at regular intervals without manually filtering and exporting them every time.
By following these steps, you can easily export tickets with a common subject line and save time. If you have any further questions or concerns, don't hesitate to reach out to our customer support team for assistance.