How do I automatically close any resolved ticket after 48 hours? : Freshworks Partner

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How do I automatically close any resolved ticket after 48 hours? Print

Modified on: Fri, 25 Jun, 2021 at 9:12 PM

Freshdesk has a default automation rule that sets the status of tickets marked as Resolved longer than 48 hours, as Closed.

To modify this rule, you can navigate to Admin > Workflows > Automations > Time triggers > Turn ON the rule 'Automatically close resolved tickets after 48 hours'. You can choose to increase/decrease the number of hours. Turning OFF or deleting this rule will not mark the resolved tickets longer than 48 hours as Closed automatically.

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How do I automatically close any resolved ticket after 48 hours? Print

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