After the Slack App is installed in your account, you have to use Automation rules (under Admin > Workflows > Automations > Ticket creation/Ticket updates > New Rule) to push the messages to Slack. Choose the 'Push to Slack' option from the Action block. While doing so, you will have the option to send the message to a specific Slack Channel and configure the content for the message to be sent over.
Can a Freshdesk notification be sent to a specific Slack channel? Print
Modified on: Fri, 25 Jun, 2021 at 9:13 PM
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