Is there a placeholder to differentiate between 'an agent assigned to a ticket' and 'an agent replying to a ticket'? : Freshworks Partner

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Is there a placeholder to differentiate between 'an agent assigned to a ticket' and 'an agent replying to a ticket'? Print

Modified on: Tue, 21 May, 2019 at 2:24 PM

You can use the 'Event Performer' placeholder, instead of the placeholder for Agent Name. This will help you get information about the agent who replied to a ticket or updated its properties.

Email: {{event_performer.email}}

Name: {{event_performer.name}}

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Is there a placeholder to differentiate between 'an agent assigned to a ticket' and 'an agent replying to a ticket'? Print

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