There are multiple ways in which a contact is created in Freshdesk.

  1. When a customer submits a ticket he is automatically added as a contact in Freshdesk
  2. An agent can add a contact with the help of the Quick Create option under the customer's tab - by providing the Contact Name and Email Address/Phone Number.
  3. Agent can click on New Contact option under the customer's tab to create contact.
  4. A CSV file with a list of all contacts can be imported to bulk create contacts.