How is a contact created in Freshdesk ? : Freshworks Partner

How can we help you today?

Modified on: Tue, 22 Aug, 2023 at 8:15 PM

Various methods for creating a contact in Freshdesk:

1. Customers submitting tickets are automatically added as contacts.

2. Agents can use Quick Create under the customer's tab for manual addition using Contact Name and Email Address/Phone Number.

3. Agents can select New Contact under the customer's tab.

4. Bulk contact creation through CSV file import.

Did you find it helpful? Yes No