How to delete overdue tickets? : Freshworks Partner

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Modified on: Fri, 25 Jun, 2021 at 8:46 PM

You can set this rule up under Admin > Workflows > Automations > Time triggers tab > New Rule.

Condition:

In Tickets > If Hours since Ticket Overdue > Greater than > 0

Action:

Delete the Ticket

Please make sure to turn OFF the rule once the Overdue Tickets are deleted.

Note: This automation rule will run every hour and only process tickets that have been updated in the last 30 days.

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