You have a presentation or meeting with your team to discuss metrics, and so, you have triggered relevant reports for the same. Unfortunately, this did not come through to your email address. Please check the following when you find a delay in this email delivery: 

  • Sometimes, there might be an issue with server connectivity - kindly try generating the report after some time. 
  • Please check if any of the other agents in your portal is able to fetch this report for you. 
  • Kindly check if this is found in your spam or trash folder of your mailbox. 

If these are not working out for you, please contact us ( where we could check if the email address is in our bounce list or the mail has been queued at your end.