How do I notify customers when they reply to a specific agent who is out-of-office? : Freshworks Partner

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How do I notify customers when they reply to a specific agent who is out-of-office? Print

Modified on: Fri, 25 Jun, 2021 at 9:15 PM

When one of your agents is out-of-office and you wish to notify the customer about the same when they reply, you can set up an automation rule under Admin > Workflows > Automations > Ticket updates > New rule:

When an action performed by...

Requester

Involves any of these events:

Reply is sent

On tickets with these properties:

In tickets > If Agent > Is any of > Saul

Actions:

Send email to requester > customize your email

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How do I notify customers when they reply to a specific agent who is out-of-office? Print

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