When you add a new agent to your Freshdesk Account, they will receive an activation email to the email address provided in their profile.
If the agent has not received the activation email in their mailbox, you can try resetting the password, which will trigger a password reset link. The agent can then access the link to log in to their Freshdesk instance.
Please follow the below steps to request a password reset link.
Provide your account URL in your browser's address bar and hit enter.
Select Login. Then choose the option “Are you an Agent?”.
Select the” Forgot Password?” option on the Sign-in page.
Provide the agent’s email address and click the Request reset link. A password reset link will be sent to the email.
If the issue persists, please get in touch with support@freshdesk.com, and one of our agents will assist you further.