If you're having trouble logging into your account, here are a few things you can try:

1. Check your internet connection: Ensure you have a stable internet connection before logging in. A weak or unstable connection can cause login issues.

2. Check your login credentials: Ensure you're entering the correct login credentials - email address and password. Keep in mind that passwords are case-sensitive.

3. Try logging in from a different device or browser: Sometimes, login issues can be caused by a specific device or browser. Try logging in from a different device or browser to see if that resolves the issue.

4. Reset your password: If you've forgotten your password, don't worry. You can easily reset it by selecting the "Forgot password" option on the login page. Enter your email address, and a password reset link will be sent to your email. Reset the password using the link in the email, and you can log in to the account.

5. Contact customer support: If you've tried all of the above and still can't log in, please reach out to support@freshdesk.com with the following details,

  • Account URL to which you're trying to log in, and 
  • Error message screenshot/video grab highlighting what happens when you try to log in to your account