You can turn OFF the automated email notifications (New ticket created) under Admin > Workflows > Email notifications > Requester notifications. Set up automation rules that run on ticket creation (under Admin > Workflows > Automations > Ticket creation > New rule) based on the email addresses as conditions and send separate emails to the customers under actions.
Can we set up different new ticket notifications for different customers? Print
Modified on: Fri, 25 Jun, 2021 at 8:03 PM
Did you find it helpful? Yes NoSend feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.