Since we map the 'To' address based on the requester of the ticket and because there can only be one requester for a ticket, you will not be able to add more than one email address in the 'To' field. You can however add the email addresses in the CC field.
Is there an option to add more than one email address in 'TO' when replying? Print
Modified on: Mon, 17 Dec, 2018 at 3:13 PM
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