To add a watcher to a ticket based on the subject or requester, you can make use of automation rules under Admin > Workflows > Automations > Ticket creation > New rule. Specify the requester's email address or any other required parameter under Conditions and select Add watcher > choose agent name under Actions.
How to add a watcher automatically to a ticket? Print
Modified on: Fri, 25 Jun, 2021 at 8:22 PM
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